No time to scroll? Jump to the answer to a question by clicking on the question below:
What methods do you use to train?
I forgot my log-in information. Can you help me get back into my account?
What payment methods do you accept?
Do you offer auto-pay?
How does the subscription and/or auto-pay work?
When does my subscription expire?
I’m a breeder and would like to offer your online puppy classroom to my puppy buyers. Do you have any options for that?
I operate a rescue group and would like to offer your online puppy/obedience/tricks classroom to my adoptive families. Do you have any options for that?
Why auto-renew? Do I really need to be in a classroom for more than one month?
What if I already know how to train the things that are posted as instructional videos? How can I learn something new?
Is there a limit to the number of questions or videos I can post for feedback from the Club-Doggie trainers?
I currently take classes in-person with Club-Doggie in Queen Creek, Arizona is there a member rate for the online program?
I signed up by mistake. Can I get a refund?
What methods do you use to train?
We believe in using treats, toys, and praise in order to train our animals. No matter which one of our four online classrooms you choose to enroll in, you will find you learn how to train your dog with positive, loving methods that not only improve your dog’s behavior and training, but also strengthen your relationship.
I forgot my log-in information. Can you help me get back into my account?
Yes. Contact us with your full name and email address that you registered your account with and we will be able to help you recover your log-in information.
What payment methods do you accept?
Payments can be made through PayPal (for your security). Paypal also takes care of the auto-renew feature so you can enjoy uninterrupted access to your classroom each month! We also accept payments directly on our website via Stripe. We do not store or have access to your credit card information. All information is securely handled by PayPal or Stripe depending on the checkout method you choose.
Yes! As a matter of fact, all of our online classrooms are set up to be auto-renewed each month.
How does the subscription and/or auto-pay work?
Each month your subscription to the online classroom you enrolled in is renewed internally by your payment method being automatically charged through the same, secure, PayPal or Stripe payment system. This way you can enjoy continuous, uninterrupted access to the online dog training classroom of your choice!
If you signed up for one of our discount bi-annual or annual packages, your subscription will be renewed either bi-annually or annually (depending on the package choice you picked when signing up).
What if there is an error in the auto-pay system and my payment is not processed?
If, for whatever reason, our automated system has trouble processing a payment, you will be contacted before your membership is canceled. If we do not hear from you within three (3) days, we will remove you from the online classroom you subscribed to until we are able to fix the payment error.
When does my subscription expire?
Never! Your subscription remains active unless you decide to cancel your membership.
Absolutely! We are so happy to hear you want to give your puppies the best possible start in their new homes. Please visit our Breeder Referral Program page to learn more about what we offer for breeders.
We do! We firmly believe that the best way to form a lasting relationship with our pets is through positive training interactions.
We know rescues come in all ages, breeds, and have varying starts in their life, and we are happy to help them begin their new lives wether it be with a puppy class, obedience class, or tricks! Please visit our Rescue Referral Program page to learn more about what we offer for rescues.
Why auto-renew? Do I really need to be in a classroom for more than one month?
While you can choose to cancel your subscription and leave a classroom after one month, we believe learning should last a lifetime. With our ever-growing online library of training resources we are able to support you and your dog with great training as well as provide motivation and enhance your bond!
This is one of the most-exciting parts of the Club-Doggie online program! While we have many videos already published for you to get started in your training, we recognize that many people already have a great start. For that reason, you can request training videos on topics you want to learn or on topics you are having trouble training. Simply post the request in the secret Facebook group or Forum that is a part of your classroom and the Club-Doggie trainers will create a video on that training behavior!
No! We want you to succeed in your dog training goals! That means, you can post as many videos and questions as you want. The Club-Doggie online program gives you access to the Club-Doggie trainers any-time with no restrictions. If you have a question/video that you need help with, just post…no limits! If you do not get a response within a day simply tag one of the Club-Doggie instructors on your post to bring it to their attention.
Yes. As long as you are a current student at Club-Doggie, you can receive a discount to the online program that coordinates with the program you are currently attending at Club-Doggie. Simply contact us to receive your in-person student discount code.
I signed up by mistake. Can I get a refund?
While we’re sorry to hear you do not want to stay a part of our online learning community, we are happy to offer you a refund on any day(s) remaining in your subscription. Please contact us so we can initiate the refund process.
